RENO COUNTY, Kan. — Hospice & Homecare of Reno County has been named a 2024 Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Honor recipient by MatrixCare, a leading provider of RCM services, CAHPS surveys, and advanced analytics for home health and hospice organizations.
This prestigious program recognizes agencies that excel in delivering a positive patient experience and high-quality care as measured by the HHCAHPS satisfaction scores.
MatrixCare evaluates performance based on the willingness to Recommend question as a qualifier, followed by 18 other publicly reported measures for the period of April 2023 through March 204. HHCAHPS Honors recipients must exceed the MatrixCare National Average on at least 85 percent or 17 of the evaluated questions.
“We began this program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating high-quality patient care,” said Jeremy Crow, head of RCM and CAHPS survey at MatrixCare. “We’re thrilled to congratulate Hospice & HomeCare of Reno County on their success and are so proud and honored that they have chosen to work with us in helping drive success for their agency.”
Holly Horning, ORT/L, Rehab Coordinator, credits the compassionate and caring staff at Hospice & HomeCare of Reno County. She said, “The response from patients speaks highly of our staff and the care they provide. It is an honor for us to serve our community. We take pride in providing the best care possible and appreciate this award in recognition of our amazing staff who go above and beyond on a daily basis to help our patients.”
